Customers will always be covered by the warranty right according to Norwegian law. All complaints must be reported via our complaint portal, and you will be easily assisted through the form. You can only register one complaint at a time, and if you have several complaints, these must be entered several times. You can find the link to the portal here: Complaints Portal
– The prices include VAT and are valid in Norway.
– Fuel and toll tags are additional.
– The car must be picked up and returned to the same rental location unless otherwise agreed.
– A rental day is 24 hours. Cancellation at least 1 day before the agreed delivery.
– Rent is paid in advance per day/month. Companies with approved credit checks can have up to 45 days due date.
– The rental includes up to 30,000 km per year. – applies to long-term rental
– The price always includes a replacement car for service, tire change, etc. – applies to long-term rental – The deposit varies from 3,000 NOK to 15,000 depending on the car type and rental period.
– The renter may drive the car in Sweden, Denmark, and Finland. Outside these countries, written permission is required, and there will be a fee of 1250,- including VAT for the first 10 days.
PAYMENT We accept the following credit cards as a means of payment: Visa and Mastercard When picking up the car, a valid driver’s license and credit/debit card must be presented. Note: Cash payment is not accepted. We block a deposit on the credit card at the time of pickup. This amount is held until the car is returned. The amount does not leave the account. This will happen 3-4 days after the rental period is concluded, and the deposit will be released at the same time. Always ensure that there is sufficient coverage on the card at the time of rental. They may retain all or part of the deposit if you do not return the car with a full tank, or if you fail to return the car at all. If you return the car damaged, the deposit will be used to cover the deductible on the insurance. Toll crossings are charged retrospectively. For crossings at other toll stations, our customers must, where possible, drive through the toll station on “Manual” or “Coin” and pay themselves. A misplacement fee will be charged in addition to the crossing price – NOK 200 Fee for re-invoicing from Oslo Car Rental The renter must present a valid driver’s license and the person(s) named in the rental agreement are at all times responsible during the rental period for the vehicle. In case of damage caused intentionally or by negligence, the lessor may seek recourse against the renter. The renter is also financially responsible to the lessor for damages inflicted on the vehicle and for loss due to theft during the rental period. In case of damage/theft, the renter is liable for all damages not covered by the insurance.
PICKUP / DELIVERY By agreement. The renter must ensure that all trash and related items are removed themselves. Pickup and drop-off should ideally take place at the same station and within office hours. The car is cleaned both inside and outside and checked for damages at pickup. Upon return, the car must be cleaned on the outside and tidied and free of trash on the inside. This is to facilitate damage control for your and our safety. If the car is delivered outside office hours, the customer is responsible for any damages that may occur to the car until it is checked by one of our employees. The car is provided with a full tank and must be returned with a full tank. Billing for any missing fuel and an administration fee will be invoiced to the renter afterward.
Our rental prices include liability insurance. Our deductible per damage is NOK 20,000. If you incur a fine for incorrect parking, this must be paid immediately. Be especially aware of the many private parking lots that often require payment around the clock. Note! Failure to pay a parking fee will result in a claim against you personally. The fee, plus additional charges, may increase by several hundred kroner. Important. Unpaid or late-paid fines/fees will incur an additional fee of NOK 200. We respectfully ask you to pay fines/fees immediately. The renter must cover all types of fines themselves, and these must be paid immediately so that additional fees do not accrue. The renter is personally responsible for any fees and additional charges. Important. Unpaid or late-paid fines/fees will incur an additional fee of NOK 200. We respectfully ask you to pay fines/fees immediately. Price per liter – price from the pump.
Keys missing at car return: Locked-in keys or keys that are found later – NOK 2,000 incl. VAT. Lost or damaged keys: NOK 5,000 incl. VAT. It is not permitted to have animals or smoke in our rental cars. A fee of up to NOK 2,500 plus VAT will be charged to your rental if this is not complied with. Cleaning of the car inside: NOK 500. Outside NOK 500. Interior cleaning of seats/carpets NOK 2,500 (for 7-8-9-seater cars NOK 4,000) also financially responsible for special cleaning – inside and outside – of particularly/specially dirtied cars, for example, cleaning after a dog or smoking, or after driving on oil gravel, fresh asphalt/road markings, clay, mud, or other internal or external dirt that requires extraordinary work.
ADDITIONAL TERMS I. RENTER’S RESPONSIBILITY
- During the rental period and until the vehicle is returned to the lessor, the renter bears all responsibility for the vehicle and its use as if they were the owner of it, including parking and traffic offenses, etc. The renter is fully liable for compensation for all damages inflicted by and on the vehicle (refer to the lessor’s Norwegian rental conditions).
- If collision damage or damage due to driving off the road, etc., occurs, the lessor or their insurance company may seek recourse from the renter if the renter has shown gross negligence or violated the obligations they have according to these rental terms. All damages should be immediately reported to the lessor or a representative thereof. If this is impossible, the case should be reported to the police. Otherwise, the renter risks being held responsible for the entire damage.
- Theft, fire, vandalism, personal injury, and damage to animals must always be reported to the police and the lessor.
- The renter’s deductible is due for immediate payment (refer to the current Norwegian rental conditions).
- The renter will be charged a deductible per incident of damage. Damage inflicted on the vehicle due to negligence includes, among other things:
A. Damages to the car due to shifting cargo that is poorly secured or packaged.
B. Burnt or cut holes, stains on seat covers, etc.
C. Rim damage from tire driving.
D. Damage caused by snow sliding off roofs where signs are posted.
E. Body/chassis impact damages from using snow chains.
F. Damages caused by driving in places that physically do not accommodate the vehicle in height, width, or length.
G. Damages resulting from driving off public roads or in areas closed to general traffic, without written acceptance from the lessor.
- DUTIES OF THE RENTER
- The renter is obliged to handle the vehicle in a responsible manner and not to: A. Use the vehicle for driving practice. B. Take the vehicle out of the country without the lessor’s consent. C. Use the vehicle for any illegal purposes. D. Hand over the vehicle to others – or allow it to be driven by someone other than a driver already accepted by the lessor before the start of the rental agreement. E. Use the vehicle for car racing, speed tests, or competition. F. Tow other vehicles. G. Transport more people than the number for which it is registered. H. Drive the rented vehicle while under the influence of alcohol, narcotics, medications, or any other substance. I. Leave the car unlocked. J. Load the car with more than it is registered to carry. If the renter breaches any of these duties, they are liable for any financial consequence of the incurred damage, loss, and additional costs.
- If a collision damage, damage by running off the road, etc., occurs or a technical fault arises such that the renter cannot continue with the vehicle, the renter is immediately required to notify the lessor of the incident. If technical faults can be rectified within a time that is reasonable in relation to the renter’s needs and the rental period, the renter cannot terminate the rental agreement. If the rental is terminated by the renter in such cases, they are responsible for the rent until the vehicle is returned to the lessor – however, deducting the time the vehicle was out of order. If the rental agreement is terminated by the renter in such cases, they are liable for the expenses incurred by the lessor in connection with returning the vehicle. If the repair cannot be arranged within the mentioned period, the lessor decides whether to deliver a new vehicle to the customer for the continuation of the rental agreement, or if the rental agreement shall be considered terminated from the time the lessor was notified of the situation by the renter. The lessor then arranges for the vehicle to be returned at their own expense, and the lessor is then without any responsibility for any loss or liability that may be incurred by the renter.
RENTAL ECONOMIC RESPONSIBILITY
The renter’s economic responsibility is specified in the lessor’s current NORWEGIAN RENTAL TERMS and price lists, which the renter assumes acceptance of terms and contract by signing the rental agreement.
V. DISCLAIMER OF LIABILITY
The lessor disclaims any responsibility towards the renter with regard to loss of time, money, or anything else that may arise from, or be connected with the rental agreement. The lessor’s responsibility for forgotten items, etc. The lessor assumes no responsibility for damage to or loss of property that is left behind, stored, or transported in the vehicle by the renter or another person during the rental period, or after return to the lessor. The renter releases the lessor from all claims that could be made against the lessor due to such losses or damages. Therefore, it is advised not to rent the vehicle if it is to be used in a context where delay cannot be tolerated. If the rental vehicle cannot continue due to breakdown, only further transportation to the destination by public transport such as bus and train will be replaced. The lessor disclaims any liability towards the renter beyond the aforementioned. This disclaimer applies to loss of time, financial loss, or anything else that may arise from or be connected with the rental agreement. If the breakdown is due to damage for which the renter themselves are responsible, compensation for further transportation ceases.
The vehicle may be equipped with a GPS transmitter. In case of engine failure or damage, the lessor must be contacted immediately to decide where any assistance should be requested. See a separate booklet in the glove compartment of the car. If the lessor cannot be reached, Storebrand Insurance alarm station should be contacted. The renter may not without the lessor’s consent requisition or order repairs. Theft, theft damage, fire, personal injury, damage to animals must be reported immediately to the lessor and police.
The renter is obliged to adhere to the terms and conditions stated on both sides of this lease agreement. The renter must return the vehicle on or before the specified date and time to the same location it was rented from during the lessor’s normal business hours, unless otherwise agreed in writing. The renter or cardholder authorizes the lessor to make credit card vouchers for, among other things, the market value of the vehicle that is not returned to us, all fines/fees, penalties, damages, towing, legal costs, losses, or administrative fees that the lessor incurs for parking, traffic, and other violations that the renter has caused the lessor and make payments of fees as the lessor deems necessary.
The given authority also includes authorization to charge the credit card for additional rental/claims for compensation if the car is returned after the expiration of the agreed rental period. A delay with regard to returning the car exceeding 1 – one – hour compared to the agreed rental period entitles the lessor to claim one extra day’s rent in addition to the rent for the first day, and thereafter to be compensated for the agreed daily rate as long as the car is actually in possession and has not been returned by the renter to the delivery location in contractual condition. The renter’s and/or cardholder’s signature below serves as confirmation of credit card instructions and gives the lessor authority to charge the credit card in accordance with the above authority. This access to credit card charging also applies to any agreed actual extension of the rental period. Customers without a credit agreement must deposit upon collection of the car. All deposits are made by reserving the rental amount plus a deposit (minimum NOK 3000,-) on the customer’s credit card. The amount reserved remains at all times in the customer’s account but is not available to the customer. Due to automatic updates of toll crossings from Fjellinjen, the contract will not be settled until 2-3 days after delivery. After we have deducted the rental amount, any toll crossings, damages, and fuel, the rest of the deposit will be released. The released amount is normally available to the customer 3-5 working days after settlement. This is due to system conditions at your bank or card company and is not something Oslo Car Rental can influence. If you experience problems with this, you must therefore contact your bank or card company.
In the event of engine failure or damage, the lessor must be immediately contacted to determine where any assistance should be requested. See a separate booklet in the glove compartment of the car. If the lessor cannot be reached, Falck’s/NAF/VIKING emergency station should be contacted. The renter may not, without the lessor’s consent, requisition or order repairs. Theft, theft damage, fire, personal injury, damage to animals must be reported immediately to the lessor and the police. If the rental car cannot continue due to breakdown, only further transportation to the destination by public transport such as bus and train will be compensated. The lessor disclaims any liability towards the renter beyond the aforementioned. This disclaimer applies to loss of time, financial loss, or anything else that may arise from or be connected with the rental agreement. If the breakdown is due to damage for which the renter themselves are responsible, compensation for further transportation ceases. Therefore, it is advised not to rent the vehicle if it is to be used in a context where delay cannot be tolerated. The car is picked up and returned to the same rental location unless otherwise agreed.
- The minimum age for the driver of a rental car is 24 years with a valid driver’s license.
- Reduces the deductible for windshield damage from NOK 15000 to NOK 0. NOK 100,- per day maximum NOK 1500 incl VAT
- Oslo Car Rental Terms and Conditions
This rental agreement is binding without a signature (read the rental terms). If you want a receipt/copy of the invoice, it will be sent via email.
