GENERAL
Customers are always covered by the right to complain in accordance with Norwegian law. All complaints must be submitted via our complaints portal, where you will be guided through the form.
You can only register one complaint at a time, and if you have several complaints, these must be submitted separately. You can find the link to the portal here: Complaints portal.
Prices include VAT and apply in Norway. Fuel and tolls are additional.
The car is picked up and returned to the same rental location unless otherwise agreed. A rental day is 24 hours. Cancellation must be made at least 24 hours before the agreed delivery time.
Rental is paid in advance per day/month. Companies with approved credit checks may have up to 45 days to pay.
The rental includes the mileage specified in the contract. The price always includes a replacement car for servicing, tyre changes, etc. – applies to long-term rentals.
The deposit varies from NOK 5,000 to NOK 20,000 depending on the type of car and rental period.
The renter may drive the car in Sweden, Denmark and Finland. Outside these countries, written permission is required, and there is a fee of NOK 1,250 incl. VAT for the first 10 days.